Refund Policy
At Goglob, we aim to provide a clear and transparent refund process for all our travel services — including flight bookings, hotel reservations, and car rentals. Please note that refund eligibility depends on the specific service provider's policies (e.g., airlines, hotels, or car rental companies). This policy outlines general guidelines for refunds processed through goglob.net.
General Policy
Refund eligibility is determined by the terms and conditions of the respective service provider (airline, hotel, or car rental company).
Goglob acts as a booking platform and does not have authority over final refund decisions.
We recommend reviewing the refund/cancellation policy before confirming your booking.
Refund Process
Once we receive and verify your cancellation request, we will submit it to the respective service provider (airline, hotel, or car rental agency) on your behalf.
Approval and timing of the refund depend entirely on the service provider's policies and processing time.
Approved refunds may take between 5–90 business days depending on the service provider and payment method used.
Goglob cannot be held responsible for delays caused by third-party providers or financial institutions.
Refund Service Fees
A small processing fee may apply for handling refund requests with the service provider.
This fee is only charged if the refund is approved by the airline, hotel, or car rental company.
If the refund is denied, any applicable processing fee will be waived or refunded, but the original booking fee remains non-refundable.
Refund Conditions by Service Type
Flights
- Non-refundable tickets are clearly marked at the time of booking.
- Cancellations due to weather, strikes, or force majeure events may result in vouchers instead of cash refunds.
- Missed flights or no-shows generally do not qualify for refunds unless covered under the airline’s waiver policy.
Hotels
- Refundability depends on the type of rate booked (e.g., flexible vs. non-refundable).
- Some hotels allow free cancellation up to 24–48 hours before check-in; others may charge full cost.
- Changes or cancellations after the deadline may result in partial or no refund.
Car Rentals
- Most car rental providers offer free cancellation up to 24–48 hours prior to pickup.
- Late cancellations or no-shows may incur full rental charges.
- Modifications to existing bookings may affect refund eligibility.
Policy Modifications
Goglob reserves the right to modify this Refund Policy at any time without prior notice.
Continued use of our services following any changes signifies your acceptance of the updated policy.
Related Policies
For more information, please refer to our: